Report a Claim
Claims
Your Claims Team
Submit a Claim Notice Online
Tell us what happened — the form asks only for what fits your type of claim. The more you share now, the faster we can report it. Our team follows up within one business day.
This form serves as notice to MinistrySure Insurance Agency only and does not constitute formal notice to your insurance carrier. We will report the claim to your carrier on your behalf.
We've received your claim notice.
Our team will review the details and reach out to you within one business day. If you need to talk sooner, call us at (770) 716-0180.
Prefer to call?
Reach us and we'll ask the right questions, report the claim to your carrier, and walk you through every step.
No internet or prefer paper? Download a claim form (PDF) to fill out and email or bring in.
If anyone is injured or there's an active emergency, call 911 first.
After-Hours & Weekend Emergencies
For after-hours emergencies, contact your carrier's claims line directly. Brotherhood Mutual's claims line is (800) 333-3371, available Monday through Friday. For property, liability, and auto claims, you can also report online at brotherhoodmutual.com/claims. For workers' compensation, fax the First Report of Injury to your carrier and call MinistrySure the next business day.
Property & Liability Building, contents, or someone was injured
Auto / Vehicle Church van, bus, or vehicle incident
Workers' Compensation Employee injured on the job
Fax or email the First Report of Injury to your carrier. Call MinistrySure the next business day at (770) 716-0180.
Insurance Board Clients Insured through Insurance Board
When you contact a carrier directly, please also notify MinistrySure so we can follow up and advocate on your behalf.
A church insurance claims advocate is a named person at your agency who reports your claim, helps you understand your responsibilities so it goes smoothly, and calls the carrier on your behalf if there's a problem — so you're never alone with a 1-800 line. At MinistrySure, that advocate is your account manager — Marnie or Erin — for every one of the 700+ Georgia ministries we serve.
What does a claims advocate actually do?
A claims advocate is the named person at your agency who reports your claim and stays in your corner through it. They report it to your carrier and help you understand your part — what to document, when to get estimates, and how to follow the claim — because most claims go smoothly once a ministry knows its responsibilities. If a claim stalls or there's a problem, they call the carrier on your behalf.
At MinistrySure, that advocate is your account manager — Marnie or Erin — not a rotating call center. They already know your ministry, your buildings, and your policy before you explain what happened, and they hand you a simple guide so you know exactly what to do.
Why claims advocacy matters for Georgia churches
Georgia churches face severe-weather, fire, water, and abuse-liability claims that often run into six figures — and how an adjuster classifies that claim shapes your renewal pricing for years. A claims advocate makes sure the claim is reported correctly, valued fairly, and reopened if needed. The advocacy generally pays for itself the first time a claim is mishandled.
When no one at the agency is checking the adjuster's math, churches absorb the difference — out of the building fund, the reserve, or next year's budget. A specialist agency that handles only ministries knows what these claims should settle for.
Do I have to call my insurance carrier directly?
No — call MinistrySure first at (770) 716-0180. We report the claim to your carrier on your behalf and advocate for you from there. If something happens after hours, you can reach your carrier's claims line directly (listed above) and then let us know, so we can pick up the file the next business day. For a step-by-step walkthrough, see what to do when you have a claim.
Claims questions answered
How do I report a claim on my church insurance policy? +
Call MinistrySure first at (770) 716-0180. Our receptionist connects you with your account manager, who reports the claim to Brotherhood Mutual or your carrier and manages it alongside you. After hours, you can also reach your carrier directly — Brotherhood Mutual at (800) 333-3371 or Insurance Board at (800) 437-8830 — then let us know so we can advocate for you.
What information do I need to file a church insurance claim? +
You'll need your policy number (if available), the date and time of the loss, a description of what happened, photos of any damage, and a police or fire report number if applicable. Don't worry about having everything perfect — report the claim first and gather details as you go.
How long does a church insurance claim take to resolve? +
Simple claims like broken windows or minor water damage often resolve in 2-4 weeks. Larger claims involving roof damage, fire, or liability investigations can take several months. MinistrySure stays involved throughout the process to make sure your claim moves forward and your ministry gets a fair settlement.
Does my insurance agent help with claims, or do I deal with the carrier myself? +
A good agent helps. At MinistrySure, you call us first and your account manager reports the claim, tracks it, and advocates for you with the carrier. Some direct-to-church insurers leave you to handle the claim through their 1-800 line yourself — with no independent agent at the table when a claim is disputed.
What is a claims advocate in church insurance? +
A claims advocate is a named person at your agency who represents your church's interests during a claim — reporting it, tracking it, escalating when adjusters go silent, and challenging unfair valuations or denials. It's the difference between having someone in your corner and being one more file number at a carrier's claims office.
Who handles a church insurance claim in Georgia? +
Your insurance carrier adjusts and pays the claim, but a specialist agency manages the process for you. At MinistrySure, a Georgia ministry calls (770) 716-0180, our receptionist routes the call to the church's account manager, and that account manager reports the claim to the carrier and advocates for the church until it's resolved.
MinistrySure does not process, adjust, or pay claims. Claims are handled directly by your insurance carrier. We help you report the claim and stay with you through the process as your advocate.