If your ministry receives an employment complaint, demand, or lawsuit — wrongful termination, discrimination, harassment — act fast. You typically have only 20 to 30 days to respond, and the clock starts the day you’re served. Call MinistrySure at (770) 716-0180 the same day and send us the documents.
What to do right now
- Don’t ignore it, and don’t wait. Note the exact date you were served or received it.
- Gather the documents — the complaint, demand letter, or EEOC charge — and send them to us.
- Preserve records: the employee’s personnel file, relevant emails, and any documentation of the decision.
- Do not retaliate against the person involved.
- Appoint one point of contact — often a board member or senior leader — so all communication with your carrier and the defense counsel they assign runs through one person. One voice in, one voice out matters most when deadlines and legal exposure are involved.
- Write down everyone you talk to — name, role, and date — and keep a copy of everything you send and receive. The record matters in an employment claim.
- Call us the same day so your carrier can respond within the deadline.
What to expect
If your policy includes employment practices liability (EPLI) and the claim is covered, the carrier assigns defense counsel to respond on your ministry’s behalf. Deadlines are strict — the faster it’s reported, the more room your defense has to work.
Your part
Report it immediately, preserve the relevant documents and records, and meet the response deadline. This is the one claim type where a few days’ delay can do real damage.
How MinistrySure helps
You call us first. We report the matter to your carrier the same day, answer coverage questions (employment practices liability), and connect you with the defense your policy provides.
Claims questions answered
We were served with a lawsuit — what's the deadline?
You typically have only 20 to 30 days to respond, and the clock starts the day you're served. Missing it can mean a default judgment regardless of the facts. Call us the same day and send the documents so defense can begin immediately.
We received an EEOC charge but no lawsuit — do we still report it?
Yes. Report any complaint, demand letter, or agency charge as soon as you receive it — not just lawsuits. Early reporting protects your coverage and gives your carrier time to respond on your behalf.
Does our policy cover employment claims?
If your ministry carries employment practices liability (EPLI), defense and damages for covered employment claims are typically handled by the carrier. Call us and we'll confirm what your policy covers.
To start a claim, use our online form or call (770) 716-0180. We report it to your carrier and stay with you through it.